Frequently Asked Questions

The following is a list of most commonly asked questions:

How do I create a new user account?

What courses do you currently offer?

How do I register for a course?

Which methods of payment do you accept online?

What is the cancellation policy if I am unable to attend?

How do I cancel a registration?

What do I do if I've lost my password?

How can I find out what courses I'm registered in?


How do I create a new user account?

In order to register for courses online, you must have an account with Utah Valley University. Creating an account also gives you online access to view your registration history, change your address and more.

You can go to our Sign up page to create a new account.

Note: you must have an email address to set up an account with us.

What courses do you currently offer?

Select one of the Lookup Courses links (in the left navigation bar) to see the list of courses we currently offer.

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How do I register for a course?

To register for a course:

  1. Look Up Course - look up the course you want to enroll in on our Course Listing page.
  2. Add to Cart - click the Enroll Yourself button to start the registration process.
  3. Logon - log on to the system. Note: if you're already logged on, this step will be skipped.
  4. Select Course Options - select the course fee options (i.e. select registration fee, add optional fees), and enter additional information requested, if any (i.e. t-shirt size, etc.).
  5. Add More Courses - if you are enrolling in other courses, click the Enroll in Another Course button and repeat steps 1, 2, and 4. Otherwise, continue to step 6.
  6. Proceed to Checkout - once you have added all the desired courses to your Enrollment Cart, click the Proceed to Checkout button to continue the registration process.
  7. Make Payment - edit your personal information if necessary then click the Payment Service button to continue on to our Payment Service to make your payment.
  8. Registration Confirmed - when you are finished with the payment process, the Transaction Completed page is displayed notifying you that you are enrolled in the course(s). A confirmation email with the registration specifics is also sent to your email address. At this time, you can safely log off the system.

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Which methods of payment do you accept online?

We accept all major credit cards such as: VISA, American Express, MasterCard and Discover

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What is the cancellation policy if I am unable to attend?

Course fees are used to cover all necessary expenses for the class. A minimum number of students are needed to enroll in a class for it to carry. A course will be closed when it reaches maximum enrollment, so register early. Courses with insufficient enrollment will be cancelled one week prior to the starting date of the course, and those registered will be notified of the cancellation by phone. To make contacting easier please provide day and evening phone numbers with your registration. Refunds will be processed automatically for courses cancelled by UVU CCE.

UVU CCE reserves the right to cancel any course. Course locations, dates, times, and instructors are subject to change without notice.

How do I cancel a registration?

You cannot cancel a registration online. To cancel a registration, you must contact:

UVU Community and Continuing Education
801-863-8012
ce@uvu.edu *

*Please include your full name and address, registration details for the course you want to cancel (i.e. course code, title, and dates) and a day time phone number where we can contact you.

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What is the Continuing Education refund policy?

Refund requests must be made 48 hours prior to the course to receive a refund. Course reimbursement will be as follows:

  • Courses $100 or less - full amount minus a $10 non-refundable processing fee
  • Courses over $101 - full amount minus a 10% non-refundable processing fee

If cancelling within 48 hours, or you do not attend, you will forfeit the entire payment.

We reserve the right to cancel any course for insufficient enrollment or other conflicts that may arise. If your course is canceled, we will notify you by phone or e-mail and you may either select another course, receive credit for a future course or receive a full refund.

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What do I do if I've lost my password?

You can send a request for your password to be sent to your email address on our Lookup Password page.

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How can I find out what courses I'm registered in?

To see a list of courses in which you are enrolled, visit the Registration History page then click the appropriate button:

  • Upcoming Courses - view a list of your upcoming courses with dates and location
  • Completed Courses - view a list of completed courses with the hours/ceus/grades earned

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